Withdrawal policy

Draft. This text must be reviewed by a lawyer before publication. Please complete the details in [square brackets] in the admin area. Only the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier named by you, take possession of the goods. For digital content it is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us ([first and last name], LensMoments, [address], email: [[email protected]], phone: [+49 …]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at [return address] without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the right of withdrawal for digital content

The right of withdrawal for digital files ends once we have begun providing them after you expressly agreed that we begin before the end of the withdrawal period and confirmed your knowledge that you thereby lose your right of withdrawal (§ 356 (5) BGB).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To [first and last name], LensMoments, [address], email: [[email protected]]:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

– Ordered on ()/received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.